Covid 19 Policy
We are delighted to be able to welcome guests back to Heath Farm Holiday Cottages.
Please adhere to current government advice during your stay and if you have the NHS Test and Trace app please check in when you arrive using the relevant QR code for your cottage.
Heightened Protocols – we’ve heightened our rigorous cleaning protocols and have also invested in additional mattress and pillow protectors which are changed after each guest. Also cling film, foil, bathroom toiletries and any other disposables are swapped out after each guest.
Have your cake and eat it – we supply you with a delicious cake from Cotwsold baking who are based here at the farm. We’d usually allow you to swap cakes whilst here but to avoid returns please let us know your preference in advance. There’s 5 flavours to choose. Please email us your 1st and 2nd choice of flavours with 7 days notice. You can choose from gluten free flavours such as Tunisian orange and almond, carrot and cardamom or courgette & coconut. There’s also chocolate & beetroot, ginger or lemon drizzle. Additional cakes can be ordered up at any time before or during your stay at a charge of £6 each.
The Government is only allowing accommodation businesses to remain open subject to certain conditions being met. We have been issued with protocols that outline cleaning and safety requirements, these are to ensure your safety, and that of our staff, and our family. It will, however, mean that things are slightly different from usual, and we will be asking for your cooperation with a few things.
Names and amendments – we need the contact details of all guests who will be staying as part of your booking in order to comply with NHS Test & Trace requirements. If you need to adjust your booking for things such as non-feathered bedding, infant equipment or other special requirements please let us know as soon as possible.
Cleaning takes extra time – because of the Covid-19 risk, we now have to “double clean” – first our usual high level cleaning, and then going over everything again with a virucidal sanitiser. We also have to change PPE between each cottage. This means that we need extra time for each changeover, so arrival and departure times will now be 5pm arrival (rather than 4pm), and 9.30 am departure (rather than the usual 10am). We understand it is inconvenient, but it is really important that you allow us this extra time to ensure your safety.
Septic Tank – please DO NOT use bleach or anti-bacterial products in the property, as they will upset the septic tank. The cleaning materials supplied are eco-friendly, and we have also supplied you with antiseptic wipes for disinfecting surfaces which should be disposed of in the bin.
Some things may be missing or bagged– to reduce the risk of touch contamination, we have been advised to remove as much as possible from the cottages. This means that decorative cushions and throws, ornaments, paper information leaflets, toys, games, etc have been kept to a minimum. We have also reduced the quantity of some kitchen equipment, as the requirement to rewash every item between guests (even if it is clean) would not be possible in the time with the usual quantities. Spare blankets, picnic hampers and other items may be in vacuum sealed bags in the cottage. You’re welcome to use them but leave them out on view when you leave so we know to clean and replace them for the next guests.
Communal Areas – please note that the games room is closed for general use. It can be pre-booked for your exclusive use for your stay – do let us know if you’d like to book it. All communal areas like drying room, bike shed, games shed (by croquet/games lawn) and laundry all have antiviral gel dispensers. Please use before entering any of these areas. The laundry room will only be available to guests between 5pm – 10pm and there are signs indicating which machines can be used by guests.
PPE – we provide a small sealed bag with masks, shoe covers and gloves. Let us know if you need more whilst staying with us. We have installed dispensers outside each cottage so that before you enter you can ensure your hands are sanitised. We will also have floor mats outside each cottage which are soaked in disinfectant between bookings.
Other guests and us – please be respectful to others and keep everyone safe by respecting each other’s social distance and wiping down any equipment you may use whilst staying at Heath Farm, particularly in the games shed (wipes and antiviral spray provided).
Reception – please note that the reception is part of David & Nena’s home and they are now in their late 70’s. For this reason we ask that all communication is done either by phone or email where possible whilst you are here. If you need to see someone please just ring the outside bell and do not actually enter the reception.
If you develop symptoms – we sincerely hope that you will have a happy and healthy holiday. However, should any member of your party develop symptoms during your stay at Heath Farm, the Government advice is to book a test immediately and self-isolate. Please let us know if you develop symptoms and keep us informed of test results so we can comply with NHS Test & Trace requirements and take steps to keep other guests and our staff safe.
Before you leave –
No need to strip your bed – Although government guidance recommends guest stripping beds we wait 24 hours before entering and our housekeepers are trained to remove bedding safely so you don’t have to.
Towels – please place any wet/damp towels and bath mats on radiators or towel rails to dry.
Kitchen linens – please place used dishcloths, sponges, and any fabric items in a plastic bin bag and leave in kitchen sink (bags are located in the cupboard under the sink).
Please empty all bins (including bathroom bins) and put into the outside bins. There are separate bins for recycling, bottles, food waste (no packaging!) and general waste. These are located in the building opposite the laundry room – be careful of the low ceiling!
Please fill the dishwasher with a full load (not just your breakfast things) and set it running before leaving (do not empty it). We are now required to re-wash everything between guests, so this will help us hugely. Dishwashing tablets are located in the cupboard under the sink.
Please open windows and leave them open on the latch – this will really help clear the air ready for our housekeepers. Please leave keys in the back of the door.
Remember to log out of any subscription accounts you may have used on the smart TV.
Please check updated T&C’s
The Barbour Family