Terms & Conditions
Terms and Conditions for Heath Farm Holiday Cottages
We are a family run business taking great pride in the quality and standard of our cottages. We aim to provide a professional and friendly service to all our customers and we are always happy to answer any queries both prior to, and during your visit. Our team work hard to ensure the cottages are meticulously cleaned and prepared for your visit. Please do not hesitate to speak with us if there are any issues or you feel our high standards have not been met.
These are our terms and conditions which we kindly ask you to read and respect.
Please note that all bookings are subject to confirmation (usually within 48 hours). If you are a returning guest please notify us when you place a booking so that your loyalty discount can be applied to your initial booking. Loyalty discount is not applied to already discounted prices.
A standard deposit of 25% is required for each booking.
The balance is due at 8 weeks prior to the start of your holiday. For bookings made within 8 weeks of the start date, full payment is required on booking.
Cheques, to be made payable to D.M. and C.M. Barbour.
Cards to have at least 3 month validity beyond the dates booked.
All prices include electricity, heating, firewood and all linens and towels.
General Policy – Cancellations made within 14 days of your arrival date will only be refunded at the owners discretion. Any cancellations request made more than 14 days prior to your arrival day will be given a full refund.
Covid Policy – In these uncertain times, it is reassuring to know that if you are unable to travel to take your holiday because of a national lockdown, or because you are put into a Tier where you are unable to travel or our area is put into a tier not allowing travelers to enter then Heath Farm Holiday Cottages will guarantee that you will get a full refund. Please note that the refund guarantee applies only to a booking being put in a high tier, and when the travel restriction coincides with the period of your holiday.
The refund guarantee covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation (example links below) or you can look for suitable cover on comparison sites such as www.gocompare.com.
We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these providers.
The number of people staying in any cottage must not exceed the stated number booked unless agreed in writing prior to your stay.
Please let us know the required number of beds to be made up. We assume one double for two people unless otherwise advised.
We need written notification of any changes in number of beds etc preferably a week before your arrival, but at least 24 hours prior to arrival. We reserve the right to charge for additional linen and towels for additional guests.
Please tell us if you have any special requirements e.g. allergies, etc. in writing before your arrival. We can provide non-feather pillows and duvets on request.
Extra cleaning will be charged at £15.00 per hour in the exceptional circumstance that guests leave the cottage and their contents in a state deemed unreasonable by the owners.
Covid Protocol – An excess charge of £20 will be charged if bins are not emptied from cottages, towels not hung up to dry or windows not left open.
The holiday maker is responsible for the property booked during their stay and is expected to take reasonable care of it and its contents.
Heath Farm Holiday Cottages reserves the right to charge for replacement items or repairs for any damages or losses. Stains & marks to soft furnishings, damages, breakages or losses must be reported to us as soon as possible so that compensation can be agreed.
The owners (D M & C M Barbour) are not liable for any accident or injury occurring at the premises save where the accident or injury is as a result of the negligence or wilful misconduct of the owner.
The guest should not engage any third party to provide any service at the property without the consent of the owner (and where relevant the owner’s insurers) and that in making a request for consent, the guest should provide written details of the service provider (and any information requested by the owner’s insurers) and the service to be provided and that consent will only be given where the third party supplier has appropriate insurance cover and has provided information relating to the insurance that is required.
We will not accept liability for the activities of third party suppliers and where we make a suggestion or recommendation of a particular third party supplier, that will be based on the genuine belief and experience of the owner / or feedback received by the owner from other guests / contacts, and the owner shall not be liable for the failure of a particular service provider to properly perform the relevant services, this being a matter between the guest and the relevant third party service provider.
The property is for holiday use only and guests should not engage in anything dangerous at the property.
Check in time from 5.00 pm. Please let us know your estimated time of arrival to ensure we are here to welcome you.
Check out time by 9.30 a.m. If you ask in advance (at least 24 hours before departure) we may be able to arrange a late check out. Please respect our cleaners time. We will make a £20.00 charge per hour/part hour for any delay. We reserve the right to come into the cottage/s after an hour.
Strictly no smoking indoors.
Internet access including WiFi
All cottages include Internet access via both fixed line and WiFi.
When booking one of our properties you accept all of our Terms and Conditions including agreeing to not use our Internet connection for any illegal purposes including but not limited to spamming, hacking, downloading or uploading any data deemed illegal in the U.K. You also accept that we have the right to terminate your access at any time.
Children must be supervised at all times but particularly nearby animals, ponds and whilst using equipment. No access allowed inside barns. It is your responsibility to read and comply with our risk assessment found in the welcome folders in the cottages.
The courtyard and top garden is a designated “Quiet Zone”. Please be respectful of other guests who may be enjoying their peace and tranquility.
Any queries, please call 01608 683270 or e-mail us.