Terms & Conditions
Terms and Conditions for Heath Farm Holiday Cottages
We are a family run business taking great pride in the quality and standard of our cottages. We aim to provide a professional and friendly service to all our customers and we are always happy to answer any queries both prior to, and during your visit. Our team work hard to ensure the cottages are meticulously cleaned and prepared for your visit. Please do not hesitate to speak with us if there are any issues or you feel our high standards have not been met.
These are our terms and conditions which we kindly ask you to read and respect.
Please note that all bookings are subject to confirmation (usually within 48 hours). If you are a returning guest please notify us when you place a booking so that your loyalty discount can be applied to your initial booking. Loyalty discount is not applied to already discounted prices.
A standard deposit of 25% is required for each booking.
The balance is due at 8 weeks prior to the start of your holiday. For bookings made within 8 weeks of the start date, full payment is required on booking.
Cheques, to be made payable to D.M. and C.M. Barbour.
Cards to have at least 3 month validity beyond the dates booked.
We now offer a flexible cancellation policy. You can cancel your booking with us anywhere between 60 -2 days prior to your arrival and we will issue you with a full refund.
All prices include electricity, heating, firewood and all linens and towels.
The number of people staying in any cottage must not exceed the stated number booked unless agreed in writing prior to your stay.
Please let us know the required number of beds to be made up. We assume one double for two people unless otherwise advised.
We need written notification of any changes in number of beds etc preferably a week before your arrival, but at least 24 hours prior to arrival. We reserve the right to charge for additional linen and towels for additional guests.
Please tell us if you have any special requirements e.g. allergies, etc. in writing before your arrival. We can provide non-feather pillows and duvets on request.
Extra cleaning will be charged at £15.00 per hour in the exceptional circumstance that guests leave the cottage and their contents in a state deemed unreasonable by the owners.
Covid Protocol – An excess charge of £20 will be charged if bins are not emptied from cottages, towels not hung up to dry or windows not left open.
The holiday maker is responsible for the property booked during their stay and is expected to take reasonable care of it and its contents.
Heath Farm Holiday Cottages reserves the right to charge for replacement items or repairs for any damages or losses. Stains & marks to soft furnishings, damages, breakages or losses must be reported to us as soon as possible so that compensation can be agreed.
Check in time from 4.00 pm. Please let us know your estimated time of arrival to ensure we are here to welcome you.
Check out time by 10.00 a.m. If you ask in advance (at least 24 hours before departure) we may be able to arrange a late check out. Please respect our cleaners time. We will make a £20.00 charge per hour/part hour for any delay. We reserve the right to come into the cottage/s after an hour.
Strictly no smoking indoors.
Internet access including WiFi
All cottages include Internet access via both fixed line and WiFi.
When booking one of our properties you accept all of our Terms and Conditions including agreeing to not use our Internet connection for any illegal purposes including but not limited to spamming, hacking, downloading or uploading any data deemed illegal in the U.K. You also accept that we have the right to terminate your access at any time.
Children must be supervised at all times but particularly nearby animals, ponds and whilst using equipment. No access allowed inside barns. It is your responsibility to read and comply with our risk assessment found in the welcome folders in the cottages.
The courtyard and top garden is a designated “Quiet Zone”. Please be respectful of other guests who may be enjoying their peace and tranquility.
Any queries, please call 01608 683270 or e-mail us.